Customers outside of the Brazil are responsible for shipment costs for returns and exchanges. To ship an item back to ALO BRAZIL COSMETIC please:
- Indicate on your invoice whether you are exchanging or returning the item(s)
- For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
- Pack your item(s) and invoice into a bag or box.
On the airway bill please include your invoice number and note "Return shipment to BRAZIL". Mail your return or exchange using your carrier of choice to:
Avenida brigadeiro Luís Antônio 300
Office 122, São Paulo - SP,
Because you have enough to worry about right now...
ALO BRAZIL is extending our return policy on orders placed February 14th through the end of May. We will accept returns within 10 days for a full refund and within 30 days for an exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to brazil, we will be happy to help.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit
ALO BRAZIL does not cover the cost of international returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
We recommend that you return merchandise to us using a traceable shipping method. Please retain record of your tracking number so that you are able to monitor the progress of the return as it is in route back to Brazil.
Returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution. For installments, refunds will be made in full minus the financing fees when you return the order. Please complete the rest of the monthly payments to your issued bank or financing institution.
If you receive an item that is damaged, please contact customer service immediately.