What forms of payment do you accept?
All of our payments are processed by cards via PayPal which provides one of the most secure payment systems in the world. Your payment for any purchase is secured to PayPal.
We accept payment in the form of Visa, MasterCard, Discovery and Paypal only. We will not accept any payment methods other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring that your information is kept confidential.
Do you ship to my country?
Yes. No matter where you live, we ship our products worldwide and you can enjoy the free shipping feature of all items sold.
How long does shipping usually take?
Estimated delivery time is 10-30 business days.
* Note: The above mentioned delivery time does not include the processing time for the order, which usually ranges from 1 to 9 days.
Do I get the tracking number?
Once your order has been shipped, you will receive a confirmation email with your tracking number.
How can I track my package?
To track your parcel, click this link and enter your tracking number: 17TRACK
For US customers, you can also track directly on USPS tracking site: USPS tracking
Why isn't my tracking information updated?
Tracking information is available within 5-10 days after your order is shipped (sometimes it takes longer depending on how quickly the Postal Service handles shipments).
We ship all of our goods directly from China via the China Postal Service and your orders will arrive in your country through the government postal service.
Please send an email to us at contact@AloCosmetic.com with your full name and order number if there is no update after 10 working days.
Can I return my order for a refund / replacement?
Because of the production method that we use for all of our products, we cannot accept returns. We only replace items if they are defective or damaged.
I received a defective / damaged product, can i change it?
If the product you received is defective or damaged, please contact us as soon as possible at contact@AloCosmetic.com. We are very sorry that you are having problems with our product! We know we both want to get you up and running fast. We really want to help you by asking you to send these items to us:
The full name of the application and the application number
Pictures and photos of the defective product
Brief explanation of the case